Terms & Conditions - Happy Pets Travel

Terms & Conditions Last Updated: January 2025

These Terms & Conditions set forth the terms and conditions on this website (www.happypetstravel.com) (the “Website”), operated by Larry & Daphne French, a private company operating as Happy Pets Travel, (“the Owner(s)” and “the Company”, respectively), for the use of the website and of the Company’s services. Please read these terms and conditions carefully before using the website, before ordering any services from the company, and before making any payments to the company.

By entering the company’s website or starting to use it, and specifically by making any order of a service or a product over the website and/or from the company, you (the “user”) confirm that you accept these terms and conditions, and agree to be bound by them.

Furthermore, if you enter the website and/or order services as a representative of a company, you represent that you are authorized to represent such company in such transaction and to bind it in accordance with the terms of this agreement. If you do not agree to be bound by these terms and conditions, you are hereby required to stop making any use of the website and not to make any purchases (of goods or services) through the website and/or from the company (whether paid or free).

General

The company is engaged in providing services in the field of pet travel from one country to the United States of America or domestically within the United States of America and its territories. In addition, the website (and/or the company) may provide additional and/or related services in the field of animal care.
As part of its activities, the website allows owners of pets who wish to travel from one country to another (or within the country) with their pets to buy various products, services, assistance in various bureaucratic proceedings (permits for the importation of animals, required medical certificates, translation of required documents, etc.), and assisting with flight tickets for the pet.
For the purpose of obtaining these services, the user would have to order from the website a variety of products and/or services according to the user’s needs and/or desires.
For avoidance of doubt, the company reserves the right to offer additional services or products over the website and/or to remove services and/or certain products, at any time.
The use of the website and of the company’s services is subject to and conditional upon, the user’s acceptance of these terms and conditions. The user’s continued use of the website or of the company’s services shall indicate the user’s consent to these terms and conditions. The user hereby declares that the terms and conditions are known to him/her, that (s)he read them in their entirety, and that (s)he undertakes to comply with the terms and conditions. If the user does not agree to these terms, the user may not continue to browse and/or use the services.
By registering and/or ordering services within the framework of the website, the user confirms that (s)he is at least 18 years old. By using the website, the user is ensuring that (s)he has the right and authority to enter into this agreement and agree to abide by its terms. Membership on the website is for the user’s exclusive personal use. The user may not allow any other person to use the website, assign or otherwise transfer the user’s account to any other person or entity, and/or allow others to use any file and/or information that is delivered to the user as part of the website, our services, and/ or by officials and employees of the company.
The company reserves the right to modify the provisions of this agreement from time to time, and the updated terms will become binding immediately following their publication on the website without any additional notification required. It is the user’s responsibility to enter this page periodically to verify whether any updates have been made to this agreement. The date on which the Terms & Conditions were last updated will be provided at the top and bottom of the Terms & Conditions page.

Signing Into The Website & Member Portal

As of this date, entering the website does not require registration and/or providing any details. The company reserves the right to change this policy at any stage, at the company’s sole discretion.
Notwithstanding the above, the use of the website’s services, as well as making orders for the receipt of information and/or receipt of any specific proposals (either paid or free), will require providing information to the company, the transfer of concrete information (such as the type of animal, flight destination, etc.) at the request of Happy Pets Travel, and making a payment (unless explicitly agreed otherwise) to the company and/or to other third parties working in cooperation with the company.
Included in the user’s initial application to the company, the user will be asked to provide certain personal information, as well as an email address at his/her disposal. It is hereby clarified that there is no obligation to provide such information, but the delivery thereof is necessary in order to allow the user to make orders for the company’s services. Data files, forms, and portal access information the user will order from the company will only be sent to the email address specified as part of registration (which can be replaced periodically). The user must provide only true, accurate, and complete information, and the user hereby acknowledges the correctness of the details provided. Any submission of personal details to the company shall be made only with the consent of the real user and at his/her sole initiative.
For the avoidance of doubt, providing incorrect and/or inaccurate information may prevent certain data sent to the user from reaching him/her. Furthermore, providing of incorrect or inaccurate information may lead to non-satisfying service, which will not meet the user’s requirements and may not allow the importation of the user’s pet. The user shall bear full and sole responsibility for any insufficient service resulting from providing incorrect, inaccurate, and/or incomplete information to the company.
The website (and/or contracted third-party vendors) will store the information delivered to it in the company’s database and will take appropriate measures to maintain the privacy of applicants and users and the information provided by the users (as further detailed in the privacy policy of the company, which can be viewed on the website.)
By submitting information to the company, the user hereby provides his/her consent to have such information stored and managed/administered by the website/company (and/or contracted third-party vendors) and that the website may send him/her professional and marketing materials, including updates, publications, messages, surveys, reports, or commercial proposals. Furthermore, the user hereby gives his/her consent to make use of the information by each of the company’s personnel and officers and by third parties with whom the company shall have business relationships.
For the avoidance of doubt, the user will refrain from providing details of any third party to the company’s website and/or to its databases (including providing credit card information, personal information, payment methods, etc.) unless (s)he obtains the consent of such third party in advance. The user shall bear full liability for providing such third-party information to the company.
The company reserves the right, at its sole and absolute discretion, to terminate its activities and/or terminate the operations of the website and/or the services provided by the company, in whole or in part, and/or to make changes and/or to remove from the website any content and information without saving them, all at the company’s sole discretion and without prior notice or consent of the user or of any third party.

The Company’s Services

The basic service provided by the Company (via the website) is assistance in importing and traveling with pets, as well as some ancillary services and the possible sale of related products necessary for taking the flight.
The user understands that some of the company’s services are consulting and bureaucracy services and that these services require payment (according to the plan the user purchased). As it is an integral part of the service to provide advice, suggestions, consulting, or bureaucracy services, the company and/or the website will not offer them outside of the services ordered and paid.
The user is aware that part of the bureaucracy involved in flying animals is set by government agencies, institutions, and organizations and that these entities can change their policies at any time. Although the company will attempt to monitor and alert user to changes that may affect their use of the service, these notifications are not guaranteed. The user shall have no claim against the company with respect to delays, denial of entry, additional requirements and/or any negative impacts arising as a result of the conduct of such external authorities.
The information relating to the flight of the animals, flight hours, flight schedules, etc., is also delivered by external factors (mainly airline companies) and is not under the company’s control. The company shall bear no liability whatsoever in respect of any information elements which are missing, incorrect and/or inaccurate, which had been provided by such external parties.
Following the user’s entrance into the site and after deciding to open an account with the company on the website, the user will receive information from the company through the user portal or via e-mail, which will detail the procedures required for transporting the user’s animal. The information provided to the user will set forth certain required actions and procedures and will also enable the user to choose the products and/or additional services that the user wishes to purchase from the company.
The company shall not be liable for any actions and/or any procedures that the user will make by him or herself or through a third party on the user’s behalf.
After selecting the requested services and paying the company per its requirements, the company will continue to communicate directly with the user. It should be noted that this communication will be carried out mostly by email or via the user portal.
The company reserves the right to change the scope of products and/or services offered by the company, at any time, and for any reason, and the user will not have any claim with respect thereto. Additionally, the company reserves the right to provide additional services in the future, at the sole discretion of the company.
The company will be entitled to send the registered users ads and/or emails to the user’s email inbox, including updates about the website services, new services, promotions, discounts, etc. The user hereby agrees to receive such newsletters and acknowledges that the company is not responsible for all the contents contained therein (particularly in the case of third-party ads or content included therein). The user may opt out of promotional emails by requesting such in writing or via the opt-out link included in such marketing emails.
The use of some services may require the user’s consent to additional terms and conditions, as specified in relation to each service separately.
Without limiting the generality of the foregoing, it is clarified that some of the services offered by the company, shall be provided by third parties unrelated to the company, which have different business partnerships and/or relationships with the company. The activities of these third-parties shall be governed by their applicable terms and conditions, and the user shall have no claim against the company regarding the applicability of such terms and conditions.
It is hereby clarified that the company may revise the prices for the use and/or ordering of specific services via the website, at any time, at its sole discretion, without prior notice to the user. Notice of such revision of prices will be published on the website and will be provided to the user before the user is obligated to pay for any new services.
Once the user pays for the service, the price is locked in and will not change if the company decides to update pricing. Additional add-on services, not already purchased, will be billed at the new rate, but the latest prices and rates will be provided before the user purchases additional services.

The Use Of The Website And Of The Company’s Services

The user undertakes to use the website in accordance with the requirements of any applicable law, subject to the terms and conditions of the website as set forth herein, and to avoid causing any damage to the company and/or to any third parties.
The user undertakes not to cause and/or contribute, as part of his/her use of the website, his/her behavior, his/her actions and/or his/her omissions, directly and/or indirectly, any damage and/or breach of contractual rights, proprietary rights, copyrights, moral rights, proprietary rights, duties of care and trust, trade secrets, trademarks, patents, etc. of other parties, and not to participate and/or contribute to participation in the transfer of information and/or referral and/or creating links to infringing websites and/or to any breach of proprietary rights of third parties.
The user undertakes not to harm the company or other users or the internet in general, including avoiding harming their ability to consume services provided on the website and to completely avoiding unauthorized collection of data on other users.
The user undertakes to refrain from harming the reputation of the company, especially in its conduct with entities abroad to which the user was referred by the company, within the framework of the provision of services.
The user undertakes to refrain from trying to extract information and/or data files and/or other content from the website without the express permission of the company (whether the content belongs to the company or whether it is the content of third parties displayed on the website).
The user undertakes not to use any data transferred to him/her by the company without the company’s express permission. Without limitation, the user will not be allowed to transfer to third parties any information and/or files that are sent to him by the company, including data files and details of procedures and/or bureaucratic requirements in order to transport animals unless specified that it is allowed.
The user undertakes to refrain from any attempt to collect information about the website and/or other website users (whether they are registered or not), including by any technological means, from activation or assistance in the implementation of a computer or other means designed to scan and/or copy and/or retrieve and/or data mining, to refrain from executing and/or causing any change to the website, including the users’ content and other advertising content, and not to interfere with the website’s source code.
In addition, the user undertakes to refrain from any acts and/or omissions that may interfere with the operation of the website and/or its users, including through jamming and/or disruption to a computer, such as “viruses,” “worms”, “malware”, and other damaging applications, invasion of computer material, editing and/or introducing a software that could cause damage or disruption to a computer and/or to computer material, deleting computer material, trespassing, and the like.
The user undertakes to inform the company, immediately, upon the possibility of any damage to users and/or to third parties and/or violation (or expected violation) of legal provisions, due and/or as a result of the user’s actions or other operations known to him/her.
The company may cancel/change/edit any ad and/or content and/or advertising that appears on the website at its discretion. The company reserves the right not to approve the inappropriate text and/or content that does not meet the standards of the website, or to edit and change such content at any time.
The company reserves the right to block/cancel any content that does not meet the above criteria, or even ban the use of the website by any user in the event of repeated violations of the above.
The company reserves the right to disclose the details of any user to any third party, including to investigative authorities and/or private entities, in any case where a user is suspected of carrying out one of the activities listed above.

User Engagement With Third Parties

In the framework of the use of the website, the user may directly engage with third parties. This engagement can be with foreign entities with whom the company has cooperation relations, with advertisers who advertise the website, or with companies that provide specialized services. Such agreements may entail a fee to the website and/or to the company and/or directly to other service providers.
It is hereby clarified that the user’s engagement with the third party, whether resulting from an offer of the website, a recommendation of the company and/or due to any advertising on the website, will only be made between the user and such third party, and the company will not be a party to such engagement (even in the case where such service is related to services offered by the company).
The company shall bear no responsibility regarding the activities and/or services a user receives from such third parties or regarding any contract between the user and any third party, even if the service or contract relates, directly or indirectly, to the company’s and/or to the website’s activities or functionalities. The user will be personally responsible for all contracts entered into directly between the user and such service providers, and the company will not be responsible for any problems or disputes that might arise due to the relations between the sides.
For the avoidance of doubt, the company is not responsible for the quality of any third-party services that will be provided directly to the user, and/or to any disputes over financial matters that may arise between the user and such service providers.
It is hereby clarified that the company does not examine the services and/or products advertised on the website and assumes no responsibility for products and/or services advertised, whether such were not provided at all or they were not supplied at an appropriate level. Responsibility for the quality of service shall be borne solely by the third-party supplier and not by the company.
The company does not allow cancellation of transactions to third-party service providers through it, and any such cancellation request can be directed only toward the applicable service provider.
The user is hereby required to meet all of its obligations with respect to the website.
In some cases where a user engages directly with the company for it to provide any additional services, the company may engage with a third party to perform such services. In these cases, the company will bear the responsibility for such services while reserving the right to sue third parties with which it interacts regarding indemnification for any damages that may be caused to the company or the user.

Advisory Services And Treatment Bureaucratic Procedures

As part of the services of the website/the company, the company offers to assist the user in obtaining various forms, addressing various authorities, and filling out various documents.
These counseling services are provided for certain fees, including in the purchase of a service. Note that this fee is paid in respect of the aid in obtaining the forms and filling them out, but the company does not guarantee that the desired permits will be obtained nor that filling out the forms will lead to the desired results (e.g., receipt of exemption from customs duties, receipts of import permits, etc.).
As part of these services, the company may help in obtaining import permits for animals while coordinating with customs agents. It is clarified that providing inaccurate information by the user may lead to non-receipt of requested permissions.
Moreover, providing misinformation to customs clearance agents may constitute a criminal offense in different countries. The company’s reports of those agents will be based fully on the information provided by the user, and the user shall be responsible for any such misrepresentation.

Ticketing Airline Tickets

The user may purchase the ticket for him/herself and/or for his/her pet directly from any airline company of his/her choice. In this case, the company will bear no liability for booking the tickets, and it cannot guarantee that the airline company from which the ticket will be purchased will actually provide the services of flying animals.
Moreover, in the case where a user is assisted by an external travel agent, the company will not bear any responsibility for any error the said travel agent may produce.
Note that in any case of purchasing a ticket (whether through the airline or through a third party), the user shall be responsible for ensuring the validity of his passport and/or visa for admission to the desired country. The company shall not be liable in any case of denial of the user, anyone on the user’s behalf, or his/her pet from flying due to failing to maintain a valid passport and/or visa.
In addition, the user must ensure that (s)he has permission to fly the animal prior to purchasing the ticket. The company shall not be liable in any case where a ticket has been purchased before all permits were obtained, which shall result in the user having to cancel the ticket or the pet being sent back to its country of origin.
If purchased, the company may assist in ticketing for the pet. The users must have already purchased the flights and provided all the appropriate information for the company to get the pet ticket. The company is not liable if the airline is unable to accommodate the pet on the user’s flight and will assist the user in finding alternatives.

Additional Package

The company, as an additional paid service, may provide a detailed arrival guide that includes additional external services, such as animal boarding services, transportation from the airport, veterinarian services, and so on.
As part of the service offered, the company may recommend certain services or providers to the user. The user is not obliged to use the services recommended by the company. These services and providers may not have a contractual or business relationship with the company, and the company cannot make any claims about the quality or value of their services.
In any case, where a user engages directly with those third parties, the company shall not be liable for any service provided to the user and/or for any failures in respect of such services.
In the case where a pet is required to quarantine, the company is not held responsible for the boarding quality or experience at approved quarantine facilities. The company will provide a list of these facilities. The company will also not be responsible for setting up reservations for pet quarantine if it is required.
For more details on engaging third-party providers recommended by the company, review the section titled “User Engagement With Third Parties.”

Inherent Risks In Flying Animals

The user acknowledges that different animals respond in different ways to their flight, to their transportation, and to storing them. The preceding is particularly accurate in light of previous health conditions of the animal, as well as due to fear.
The user is aware of the general risks inherent in flying, driving, and/or storing/boarding animals, particularly on long flights. The company shall bear no liability whatsoever for any modification and/or injury and/or deterioration of the health of the animal as a result of its flight as part of the services offered, from its transportation, and/or from its storage in the boarding facility. In addition, the company shall not be liable for any damage to the animal’s health as a result of a sense of fear it felt in the process.
The company shall bear no liability whatsoever with regard to flying dangerous dogs and/or dogs with a flat/snubbed nose. It is clarified that these animals are at a higher risk when it comes to their mental and physical health during flights, and in any case, the user will elect to fly a dangerous dog or a dog with a flat nose, then it assumes the entire risk, and shall not have any claims against the company in case the animal will become ill, get hurt, or even die.

Animal Vaccines And Other Medical Treatments

Animal vaccination requirements as a condition for flying them from country to country are determined by various state and federal agencies.
The company shall specify to the user a list of vaccines and other treatments required for the transport of the animal, as required or recommended by the appropriate agencies.
The company may recommend to the user the veterinarian(s) capable of carrying out the vaccinations and/or other treatments required.
The user will not be obliged to carry out the vaccinations and/or other treatments using such recommended veterinarians. The user will be entitled to order all the services from a veterinarian of his/her wish, pursuant to the veterinarian meeting the regulatory, certification, or endorsement requirements of the accepting country.
Even if the user chooses to use the services of a veterinarian recommended by the company, the user will not have any claim against the company with respect to any change in the medical condition of the animal as a result of the vaccine or any other treatment. The user is aware that there are also certain risks related to the vaccination of animals in some instances.
The company reserves the right to collect fees from the recommended veterinarians in the event that the user chooses to make the vaccine (or any other treatment) through them.
It is clarified that the requirements for making vaccines and/or other treatments are statutory requirements of different countries. In the event that the user chooses not to carry out treatment, flying the pet to and from some countries may not be permitted. For the avoidance of doubt, in this situation the user shall not have any claim against the company, and no payment for services and/or products purchased shall be reimbursed.
It is further clarified that in no case will the user have any claim against the company in respect of the implementation of the said medical treatments, and/or for the results thereof. For the avoidance of doubt, the company only provides information in this regard about the requirements of different countries, and does not provide recommendations regarding the implications of the said medical treatments. It is clarified that some of these treatments are irreversible, even if the user eventually decides not to import the animal.

Selling Of Products

The company reserves the right to sell certain products within the framework of the website.
To this end, the company may sell products on its own or through the use of external suppliers.
In the event that the product is sold by an external third party, the acquisition will be carried out directly from the external provider, and the user would have no claim against the company regarding the supply of the product, its quality, its sale and/or its suitability of any purpose.
In the event that the product shall be sold directly by the company, such sale will be governed by US law, including consumer protection laws, the right of cancellation, etc.
Without limiting the generality of the foregoing, as part of the website’s and company’s services, they may offer cages designated for flying pets for sale, either through the company or that of an external third party. Note that different cages meet the requirements of different airline companies and, therefore, require individual advice – based on the type of pet and the anticipated airline company – prior to making such a purchase of a cage. The user shall have no claim against the company in case of a mismatch between the purchased cage and the ordered flight.

Payments

In general, the website’s services and/or the company’s services will be subject to a fee.
After receiving a request from the user, the user will be required to pay a standard payment for the service level desired by the user. Following the transfer of the payment, the user will complete on-boarding questionnaires; then, the website will begin to transfer to the user information/data files via the user’s portal. These items of information may include charts, files, checklists of the various procedures, and documents required for the flying of a specific pet to a particular destination.
It is clarified that the information/data files transferred are the intellectual property of the owner & the company, and the transfer thereof to the user is part of the services provided by the company. Therefore, upon making the said information available to the user, no refunds of any payments will be allowed.
Payment for services will always be made in advance, prior to receipt of any services from the company.
All payments will be made in US dollars. Payments that will be made to foreign service providers may be billed and charged in foreign currency. The user is responsible for any international transaction fees, conversion fees, and/or other banking fees associated with their purchase.
The company reserves the right to change the prices of services and/or the basis for determining the payment and/or payment mechanism at any time in the future, at its sole discretion, and subject to the publication of price changes on the website.
Suppose the user decides to terminate its relations with the website and/or the company. In that case, no payments will be refunded for services that the company had already started to provide, even if the company has not yet achieved the desired result, up to and including the successful importation of the pet(s) into the country. For the avoidance of doubt, once files, documents, checklists, or other intellectual property are made available from the company to the user, services have begun to be provided, and no payment refunds will be provided.
The company reserves the right to offer third-party services as part of the website. In these cases, the company may refer the user directly to the third party (in which case the payments shall be made directly between the user and the third party), or it may choose to provide the services itself through a third party (in which case the user shall pay the company).
All prices on the website are exclusive of taxes. Applicable taxes shall be added to the invoice prior to payment.
The user will pay the company all required payments for the services upon selection of the desired plan, and before being given access to a user portal. A delay in payment by the user may result in the user being unable to access their portal, documents, files, or other resources provided as part of the service.
An invoice will be sent to the user via e-mail, or it can be found for download within the user’s portal.

Cancellation Policy And Payments Refund

Fees paid for initiating services will not be refunded in any case upon the completion of on-boarding and the company providing access to information related to the services, even if the user is not satisfied with the service provided. It is clarified that the primary service offered by the company is providing information, and files/documents relating to processes and procedures required for the flight of pet(s), and a user receiving such information shall not have any claims regarding not receiving service in consideration of his/her payment.
Payments for products sold by the company will be refunded only in accordance with the provisions of the Consumer Protection (Cancellation) Regulations, 2010, and subject to the conditions under which the user shall be entitled to refunds hereunder (such as non-use, return in their original packaging, and return within the period prescribed in the regulations).
Services to be ordered from the company may be canceled only in accordance with the Consumer Protection (Cancellation) Regulations, 2010. Without limiting the generality of the foregoing, it is clarified that cancellation of an order for information, concerning information which has been provided to the user, will not be permitted.
Payments to be made to third parties with whom the company works will be refunded only in accordance with the laws applicable to those entities and in accordance with their refund policy. Without limiting the generality of the foregoing, it is clarified that some of the parties with which the company cooperates (such as animal transport services, animal storage services and/or boarding services for animals, veterinarians, etc.) are foreign entities, to which US consumer protection laws do not apply, and they may not agree to cancel orders and/or make refunds, under any circumstances.
In the event that the company decides, at its sole discretion, and not as a result of a breach of these terms and conditions by the user, to stop providing the services to a particular user (e.g. due to cease of the company’s operations in general, or due to discontinuation of services regarding a specific kind of animal or certain target countries), the company shall return to that user any payments paid by him/her and for which (s)he was not provided any service or product. For additional clarity, this refund will only be provided if there were no services provided when the company decides to terminate the contract, should services have been provided then the user forfeits all monies paid.

User Information And Privacy Policy

The information provided by the user is subject to the provisions of this privacy policy and to applicable law. Happy Pets Travel will avoid as much as possible, knowingly providing information to third parties, except to companies, agencies, and organizations in which we have a contractual agreement, in order to complete the services purchased through Happy Pets Travel.
Without limiting the generality of the foregoing, Happy Pets Travel may transfer information about you to the following:
- Airline companies – for the purchase of tickets and reservation of a flight place for the user and/or his/her pet.
- Custom brokers/agents (domestic and/or foreign).
- Agents in the United States and abroad, with whom Happy Pets Travel is working in cooperation (shuttle services, boarding services, travel agents, etc.).
- Government employees (domestic and/or foreign) – in order to obtain an entry permit for the user’s pet.
Happy Pets Travel may use the information provided by users on the website and the information collected about patterns of use on the website, to improve the services provided on the website and/or in any other way, to contact you if necessary in accordance with the Communications Law (Telecommunications and Broadcasts) (Amendment No. 40), Law, 2008 (“Spam Act”), or to analyze and provide statistical information to third parties. Such third parties and/or their employees and/or their representatives are prohibited from using that personal information for any other purpose, except as set forth above in this section.
Happy Pets Travel will be entitled to occasionally send you email advertisements, in accordance with the provisions of the Spam Act.
Happy Pets Travel shall be entitled to make any use of comprehensive statistical information collected over the website (such as gathering general information about website traffic, which does not refer to any individual user).
Happy Pets Travel will deliver the information gathered about the user, if it shall be obligated to do so by court order and/or in the event that it shall face the threat of legal proceedings (criminal or civil) relating to actions taken by the user on the website. In such event, Happy Pets Travels may provide the user’s information to the party claiming to be harmed by the user and/or in accordance with a judicial order, without prior notice.
The user is entitled to review the information collected and maintained by Happy Pets Travel, in accordance with the Terms & Conditions and for EU citizens in accordance with the GDPR. For reference details of the information held about you, you may email the company at: GDPR@HappyPetsTravel.com
Any user may exercise all the rights reserved to him under the laws of privacy protection granted in the USA, with respect to any information contained in the databases of the company relating to that user. A user who wishes to exercise any such right may do so in writing by e-mail to the company’s address at Records@HappyPetsTravel.com.
The company reserves the right to change its Privacy Policy or Terms & Conditions at any time, at its sole discretion. Any such change will bind the user commencing upon the publication of the revised privacy policy on the website.

User Content

For the purposes of this chapter, “User Content” shall mean any content uploaded to the website, member portal, or to the company’s social media page(s) by the user, including business content, business information, articles, questions, information about third parties, advertising, and/or reviews and/or comments relating to other users on the website, and any other content that the user will upload to the website (or to the company’s Social Media page(s)), at the discretion of the user and of the website, in whatever format, and within each of the services and/or functions to the website.
The company does not guarantee that any “User Content” will be uploaded to the website, and/or that it will be presented in any specific place on the website.
For avoidance of doubt, there will no payment made to any user whose “User Content” will be uploaded to the website, unless expressly otherwise agreed between the company and the user (whose content had been uploaded).
The user will be exclusively responsible for the correctness of any content or information it shall publish on the company’s Social Media page(s).
The user undertakes, with respect to any “User Content”, that there is no restriction – legal, contractual and/or otherwise – preventing him/her from uploading and/or publishing such contents, and that the user shall not upload any contents belonging to third parties and/or which are infringing the intellectual property rights of any third party, without the consent of that party.
The user agrees not to publish any information relating to third parties, and not to upload any information which could harm the dignity or privacy of any third parties.
The user agrees not to publish any information which may be considered as defamatory and/or damage to the reputation of any third party, including – without limitation – any service providers and/or other users that provide services and/or publish content and/or information on the website. For the avoidance of doubt, publishing contents about the economic situation and/or business situation of any third party, and/or criticizing the conduct of a third party, could be considered as defamation, and the User is required to make sure that the content that the user publishes meets all legal requirements.
In addition, the user will refrain from disclosing trade secrets of third parties, from carrying out commercial torts, and shall refrain from any act which may constitute a cause of action, or may cause damage to the company or to any third party.
The user agrees not to upload and/or publish any content in the event that publishing such content is prohibited by any law, and not to violate any order, not to publish any content unlawfully (including reports regarding court hearings held behind closed doors), not to violate the provisions of censorship, gag orders, to avoid harming any state security and / or violating any third parties’ rights.
In addition, the user hereby undertakes to bear the full responsibility for any “User Content” uploaded by him/her and/or any advertising and/or message and/or link published by the user on the company’s website and/or Social Media page(s), and/or associated with it, including for defamation and/or invasion of privacy and/or infringement of proprietary and/or contractual rights, and/or violation of any court order or any other law and is hereby expressly releases the company, including its representatives, employees and any persons acting on its behalf, from any responsibility and/or liability in connection therewith.
The user hereby undertakes to compensate and/or indemnify the company and/or any person on its behalf, immediately upon their first request, for any damage, injury, loss, expense, cost, loss of profits, lost data, loss of use, and/or damage to reputation incurred by them, including for attorney’s fees and legal expenses, due to User’s breach of these terms and conditions, and/or due to any claim and/or demand and/or suit of any third party, including competent authorities, concerning the activities of the user and/or of its representatives on the website, including uploading “User Content”. The indemnification obligations set forth herein shall not in any way derogate from any other relief the company may be entitled to under any law.
The user hereby acknowledges that the company, including its representatives, employees, executives, and any persons acting on its behalf, are not responsible, in any case, for the nature, reliability, correctness, completeness, being up-to-date, legality and/or functioning of any “User Content” that is uploaded to the company’s Facebook page by other users, and the above shall not be responsible for any reliance by such user on the aforementioned “User Content”.
The company may, at its sole discretion, set conditions and/or limitations upon the content uploaded to the website by users, and/or delete such “User Content” at the company’s sole discretion due to, among other things, but not limited to, the passage of time since the publications of the “User Content,” and/or due to any deviation from these terms and conditions.
It is clarified that the company is not obligated to backup any “User Content”, and upon deletion of any content by the company and/or by the user, for whatever reason, such “User Content” may not have any backup copies and/or documentation.
The company may, at its sole discretion, refuse to post, and/or delete and/or modify, in whole or in part, any “User Content,” whether published or not, without requiring the consent of the user or prior notice to the user, due to breach and/or fear of a potential breach of any of the provisions of these terms and conditions, the provisions of law or the rights of third parties, and/or due to the order of competent authorities and/or for technical reasons, including technological change, even if the “User Content” is not backed-up.
By uploading “User Content” to the company’s Social Media page(s) and/or to the website, the user grants the company (or any person or entity on its behalf) an irrevocable, free-of-charge license, for an unlimited period of time, to use such “User Content”, including a license to use such “User Content” for commercial purposes. The license to use shall include providing the company the right to grant sub-licenses, make derivative works, and enter into transactions and/or agreements with third parties, with or without consideration, all in the sole discretion of the company.
The company may, at its sole discretion, integrate advertisements for commercial and other activities, into its website, such advertisements may relate directly and/or indirectly, to any “User Content”, or even be placed adjacent to or near the “User Content”, without it creating any claim or action in favor of the User uploading the “User Content”, including with regard to any consideration for such “User Content”.
The user hereby permits the company to photograph the user’s pet(s). The user acknowledges that the company may upload these images, or any other image that will be sent to it by the user, to the company’s Social Media page(s) or to any other promotional material, and the user will not be entitled to any payment with respect to the (commercial) use of the image.

Limitation Of Liability

Some of the information provided by the company is the information that had been received or researched by the company from third parties (including government agencies, airline companies, and foreign companies with which the company has collaboration relations). Therefore, the company cannot bear responsibility for the correctness of such information provided in the framework of the services it provides and/or for such information being fully up-to-date at any time (although the company will update the data in its possession upon receipt of any update).
Without limiting the generality of the foregoing, the company shall bear no liability whatsoever in respect of:
1. Any change in policy and/or requirements of any government agencies and/or government bodies of any United States or foreign governments, which had not come to the company’s attention.
2. Any changes in flight schedules and/or flight courses, which will be carried out by any airline company, without the knowledge of the company or due to whether changes or other unforeseen circumstances.
3. Any change in the operating conditions and/or procedures and/or payments required by overseas companies with which the company is working in collaboration.
The company cannot guarantee the complete satisfaction of the user from any service/information provided to him/her.
Therefore, the website, the services offered by the company, and the information and advice provided therein, are provided on an AS IS basis. The Company, including its representatives, employees, executives, partners, and any person acting on its behalf, are not responsible for any use which the user makes of the services and the information provided to the user, the quality of services, and/or the user’s satisfaction of the services, and/or user’s reliance on them.
The company, its directors, partners, and any persons acting on its behalf, are not responsible for the website’s and its services meeting the user’s expectations, needs and/or purposes.
In the event that any images of products will be presented on the website, showing products which will be put up for sale by the company and/or by third parties, then these images will be general, for illustration purposes only, and shall not necessarily reflect precisely the product offered for sale. Happy Pets Travel shall not be liable for any inaccuracies in such photos or images.
The company, including its representatives, employees and any persons acting on its behalf, are not responsible for the availability of the website, the services and/or any information at any time, as well as for their suitability to the user (with respect to their character and extent), to any possible impairments, to the content of the information, to non-matching data received by the company, to data obtained on the user’s computer, to loss of data, and the like.
The company, including its representatives, employees, executives and any persons acting on its behalf, shall not be liable for any damages, direct or indirect, which may be caused to the user and/or to any third party as a result of their use of the website, including the consultancy services provided thereon, and/or from their reliance on the services and/or counseling, and/or as a result of the cancellation and/or termination of any of the services offered on the website, including due to any disruption and/or faults in the transmission of information, whether caused intentionally by any third party and whether caused by malfunction.
The company and/or its agents shall not be responsible in case a user’s pet’s entry to the destination country is refused by the local authorities as a result of any required actions not being taken. It should be noted that if the pet reaches a destination state without complying with all the required procedures, the pet may be inserted into quarantine, flown back to its country of origin (at the expense of its owner), and sometimes even killed. The company shall bear no liability whatsoever in respect of any such event.
The website, as well as email messages that will be sent by the company to the user, may include links to external sites, including through advertising and “User Content”, and shall also include advertisements from websites, individuals, and other entities that are not controlled and/or owned by the company. It is clarified that the company, including its representatives, employees, directors, and any persons acting on its behalf, are not responsible in any way for such external content and/or for any link and/or advertising and/or information that was not published by the company, including to the contents of websites to which links on the website may lead. Any use of such content and/or reliance thereon will be at the user’s full and exclusive responsibility.
The company may include on the website, as well as in emails that it will send to users, commercial content from third parties, including articles, market research, advertisements, banner ads, pop-ups and so on. The user hereby releases the company, including its representatives, employees, executives, and any person acting on its behalf, from any responsibility and/or liability relating to any commercial content which does not belong to company.
The company does not warrant that use of the information on the website will not be interrupted, will be provided safely and without errors, or will be immune from damage, malfunctions, or failures of hardware, software, communication lines, and systems, at the company’s website, or at the website of any of its suppliers or any person on its behalf. The user hereby releases the company, including its representatives, employees, executives, and persons acting on its behalf, from any responsibility and/or liability relating to this.
The company will do its best to protect its computer systems against intrusions. However, the company cannot guarantee absolute protection to its (or to it’s contracted third-party providers) computer systems from any intrusions and/or disclosure of information or interference with the operation of its computer systems. If, despite the security measures taken by the company, a third party succeeds in hacking into the website and/or the information thereon – including information collected about the user – or will manage to misuse such information, the user (and any persons on its behalf) will not have any claim or demand against the company or its shareholders, employees and any other person on its behalf.
In any case where the company will be obliged to compensate the user for any reason under this agreement (and notwithstanding the provisions of this agreement), the company’s maximum liability shall be limited to the amount actually paid by the user to the company for the services set forth in which services had been provided to the user under this agreement.

Intellectual Property

All intellectual property rights relating to the site, its contents, logos, data files, graphic design, code, systems, images, information, and services, will belong to the company (or to third parties with whom the company cooperates or has business relations).
All intellectual property rights in any file sent to the user by the company shall belong solely to the company.
The user will not be permitted to use any file and/or information sent to him/her by the company, unless explicit permission from the company for such use is granted prior to such use.
The user hereby waives any and all intellectual property rights in any content uploaded to the website. Furthermore, the user hereby acknowledges that (s)he is not entitled to receive any compensation from the company in respect of such content and/or for the use thereof (unless otherwise expressly agreed between the parties)
The name of the owners, the company, the domain name of the website, and trademarks (registered and non-registered) of the company and/or the website, are the exclusive property of Happy Pets Travel and its owners.
Notwithstanding the foregoing, the user will not be allowed to sell or distribute the information and/or the data files, in the form it has received from the company to any third parties. In addition the user may not use the information files in a similar manner to that of the company, and/or in a manner competing with the company’s business, without obtaining the company’s prior written approval.
The company and/or the website may remove or block any link to the website at their sole and absolute discretion, and any such referring website (and the company thereof) will not have any claims with respect to such action.
It is hereby clarified that the company intends to make commercial use of the website, its content, and its services. Thus, if any content or advertisement could harm the commercial and/or economic interests of the company or the website, the company shall have the right to immediately delete such content, at its sole discretion.

Contacting The Company

Any user, who wishes to cancel his/her registration to any service provided on, or related to, the website or wishing to refer a complaint and/or comment and/or any questions shall do so in a clear manner via a help desk ticket to customer service in the member portal. Such a user shall specify his/her full name and any other relevant details in order to allow the company to examine his/her request.
Any complaint relating to a service provided by a third party, or to payments collected directly by any third party, shall be made directly to such third party, and not to Happy Pets Travel.

Additional Conditions

The company may terminate its activities in general, and/or the website’s activity, temporarily and/or permanently, at any time, and in its sole discretion.
These terms and conditions will apply for the benefit of the company and all persons or parties acting on its behalf and/or for it. The company may transfer and/or assign these terms and conditions and/or the rights and/or obligations provided and/or arising there from, in whole or in part, to an individual, corporation, or other legal entity, including (without limitation) any parent company, subsidiary, associated company, etc., by way of transfer, sale, purchase, merger, split, etc., without prior notice or consent of the user.
The company reserves the right to change these terms and conditions from time to time at its sole discretion. Any such change will be published on the website, commencing upon the publication of the revised terms and conditions on the website. The user acknowledges that the provisions of these terms and conditions may be updated from time to time, and the new terms will become binding immediately following such update. The user undertakes to read the terms and conditions from time to time and acts by its terms. The date of such an update will be provided at the top and bottom of the terms and conditions page.
The exclusive jurisdiction in any matter or dispute between the user and the company, including with regard to publications and/or use of the website and/or the services provided through the website and/or by the company, shall be the competent court in North Carolina, which will be subject to the laws of the United States of America. The user agrees that the provisions and/or international law rules will not apply, and therefore, in any case, no legal proceedings between the user and the company shall take place outside of the USA.
If it is determined that any provision of these Terms is unlawful or has no legal effect and/or is unenforceable, then such provisions shall be deemed replaced by a valid and enforceable provision, the content of which is closest to the intention of the original provision, and such provision shall have no impact on the application and enforceability of the remaining provisions of these Terms.
Any waiver, delay, extension, or relief from the company to the user shall not constitute a precedent, shall not cause any duty to the company, and will not be deemed a waiver of any of the company’s rights under these Terms unless expressly waived, in writing, specifically relating to the terms of these Terms & Conditions.
The company’s records with respect to the determination of the user’s charges shall be deemed accurate and conclusive evidence, and the user will act based thereon. Neither party will offset any claim against the other for any reason.
It is hereby clarified that only the provisions of these Terms will bind the company and the user.

Terms & Conditions Last Updated: January 2025